I planned and conducted a Usability Study to evaluate how easy it was for people to request technical assistance from Kansas State University. The study found that it was very difficult for virtually everyone to request support.
I developed the following presentation to relay the findings to leadership and propose solutions. The following video was provided as evidence so that leadership could see the problem first-hand and secure buy-in for making necessary changes.
Slide deck used to present most significant issue uncovered during testing.
Video evidence that people had significant issues requesting technical support online